FAQs

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Zip Pay & Afterpay.

No, our website (bloomsthechemist.com.au) is secured by a SHA-256 bit with RSA encryption certificate awarded by a Certified Authority (CA). This uses the latest encryption methods to ensure security of payment.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions and do not store your credit card details under any circumstances.

Your browser may pre-fill credit card information, but this information is stored locally on your computer and not by our website.

You'll automatically be directed to your order confirmation page once your order is successful. You'll also receive an email with your order information. This email can sometimes land in your junk or spam folder, so please check there.

If you didn’t receive your order email, please contact our Customer Service team here so we can ensure that everything has been processed correctly.

You can track the status of your order via email, as our team will email you updates as it moves through our process.

You can see our process below:

- Your order has been placed successfully and we’ve received your order details.
- Your order is being prepared in our warehouse.
- Your order has left our warehouse and is on its way. You'll also be given an Australian Post Tracking Number so you are able to track your delivery.
- Your order is out for delivery and has been collected by Australia Post.
- Your order has been delivered.

After your order has been shipped, you can see the latest information Australia Post has on your order by going here with your tracking number.

If you do not receive your tracking number or you believe there may be problems with your delivery, please contact us here.

When your order is placed, you have a limited timeframe to cancel or change your order.

If you require an ammendment to your order, send an email to help@bloomsthechemist.com.au as soon as possible with your order number, name and phone number.

In most cases, orders placed are dispatched within 1 Business day and unfortunately orders that are dispatched cannot be changed.

If you wish to cancel or change your order beyond this stage you can post the order back for a refund. Please read our Returns Policy for more information.

You can receive a full refund minus postage as long as the packaging is in its original condition. Please read our Returns Policy for more information.

If you've realised the address is wrong on your order, please email our Customer Help team here as soon as possible.

After your order has been prepared and is ready to go, you will receive an email with the update and your Tax invoice.

If for any reason you do not receive the email with the invoice, please contact us here.

Yes, Blooms The Chemist will price match any available product. Please find terms & conditions here.

No, we don't ship overseas. Blooms The Chemist is only able to deliver goods within Australia at this stage.

We offer Click & Collect at a range of our stories nationwide. For more information, please click here.

For orders over $75, you get free standard shipping, which can take 2 to 8 business days.

For orders under $75, there is a flat shipping rate of $8.95.

If you want to express ship your order, this will cost an additional $4 no matter the amount you've spent, and can take 1 to 4 business days.

We offer free shipping if you spend more than $75 on our online store as well as on your first order when you join our loyalty program, My HealthRewards.

Learn more about My HealthRewards here.

Yes, orders can be shipped to Australia Post parcel lockers and PO Boxes for your convenience.

No, you don't. All of our deliveries are Authority To Leave from Australia Post, and we always recommend that you choose a delivery location where someone can accept your delivery.

If you’re not home, it’s up to the driver's discretion to either leave the parcel in a safe place at your delivery location or leave the parcel at a collection point. A card will be left detailing the nearest Australia Post outlet where the parcel can be collected.

If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.

Blooms dispatch most orders within 1-2 business days Monday to Friday, except public holidays.

For orders received by 1pm, we aim to dispatch on the same day. Orders received after 1pm will be dispatched on the next business day.

Your delivery time will be dependent on your location and the delivery option selected. Go here to see all your available delivery options.

Please note: The time frames are estimates, as we cannot guarantee that a parcel won’t encounter delays within the network. You are able to track your order here.

An order may be returned to sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location.

Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund the value of the items you ordered.

If your parcel has been marked as delivered 'Left in a safe place', we recommend searching the area around your front and back door. We've had orders delivered inside of meter boxes, behind bins and hidden amongst pot plants. Australia Post are also able to provide an image of where you parcel has been left.

If you are unable to locate the parcel, we can assist you further, by contacting us here.

We understand how frustrating this is. Be assured our team at Blooms works very closely with our partners to meet the Estimated Delivery Date. There are a small number of orders that don't meet these timelines due to factors outside of our control.

Please check your tracking for the most up to date information on your order and contact the carrier for updates on the delivery.

We can provide you with assistance on the tracking or additional support to track down the delivery here.

Unfortunately, Bulk buy purchases are not eligible for free shipping and will be subject to a fixed shipping fee that will be detailed in the product description.

Bulk buy purchases are also excluded from the total spend used to calculate free shipping for other items in your basket.

Lodging a return with Blooms is easy by using our Returns Portal. Simply complete the online returns form within 30 days of purchase, print and attach your returns label, which should be emailed to you, and drop off your parcel in a post office or a street post box.

If you are unable to print the label, you can quote the RQA number found on your return label (located near the barcode) at your local post office and they can print it off for you.

Yes, you can. We provide with a refund at the purchase price or exchange within 30 days of your purchase. Our change of mind policy can be found below:

1. Initiate a return via our Return Portal and send the package back within 30 days from the day of purchase
2. Provide a valid proof of purchase (usually a register receipt or online tax invoice)
3. Make sure the item and packaging is in its original condition. This includes all manuals and accessories associated with the item
4. Ensure the product has not been used or damaged and in a saleable condition

Please note that we at Blooms The Chemist reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect. Blooms The Chemist reserves the right to assess the condition and age of returned items prior to providing a refund or exchange. This may result in a refund or exchange being refused.

We can not offer a refund on prescription items, pharmacist or pharmacy only medicine once posted or removed from the pharmacy.

For hygiene reasons, we are unable to provide a refund or return for change of mind on CPAP Machines, Masks and Accessories, Independent Living items and Incontinence products if the packaging has been opened.

We are unable to provide a return for change of mind for Rapid Antigen Tests (RATs) as, due to temperature control requirements, we are required to have chain of custody of any product before selling it.

You can read our entire returns policy in our terms and conditions here.

Please initiate a return by using our Returns Portal here.

Simply click through the steps and make sure that you choose the return reason and provide details of the fault – this will help our team process your return in a timely manner once we receive the item back.

Once we receive the product and is confirmed to have a defect, we will replace or refund at the purchase price to your original payment method.

We're sorry to hear that an item is missing from your order. Please take a photo of the items that have arrived, and email our customer service team here with your invoice number, name and best contact number.

We're sorry to hear you didn't receive the product you ordered.

Please initiate a return through our Returns Portal by selecting 'incorrect item' as the reason. Simply follow the prompts, print off the label, stick it to the outside of your return and drop it off at your nearest post office.

If you are unable to print the label, you can quote the RQA number found on your return label (located near the barcode) at your local post office and they can print it off for you.

As our products are often quite fragile, we do our best to pack the items safely before they are shipped out to you. From time to time, a product can become damaged while in transit.

If this has happened, please take a photo of the condition in which the items have arrived and contact our Customer Service team here as soon as possible so we can fix this for you.

If you've ordered your product online, you are not able to return it to your local Blooms The Chemist store. If you'd like to return an online order, please click here.

However, if you do have a Click & Collect order that you've picked up from your local Blooms The Chemist store and you aren't happy with your order, you are able to return that to the store you got your order from.

Yes, please feel free to bring your online purchase for return to your local Blooms The Chemist and the team will be happy to assist you.

Please note your local Blooms The Chemist may not have a replacement product available and are not able to provide refunds. The team can accept your returned goods and raise a support request for product replacement or refund as required.

Yes, the team at any Blooms The Chemist will be happy to assist you with your exchange. Please note that product range may vary.

To return an item purchased in a Blooms The Chemist store, please take the item back to any Blooms The Chemist store or call a store to make arrangements for the return. If you need to find your closest Blooms The Chemist, please use our Store Finder page found here.

For hygiene reasons, we are unable to provide a refund or return for change of mind on CPAP Machines, Masks and Accessories, Independent Living items and Incontinence products if the packaging has been opened.

We are unable to provide a return for change of mind for Rapid Antigen Tests (RATs) as, due to temperature control requirements, we are required to have chain of custody of any product before selling it.

Refund on Prescription, Pharmacist or Pharmacy Only Medicine
We can not offer a refund on prescription items, pharmacist or pharmacy only medicine once posted or removed from the pharmacy unless there was an error with dispensing or if the product was damaged or during delivery. If you have any further questions, please contact the pharmacy you purchased your item from. If you can no longer or are unable to use your prescription item, please return to the pharmacy for destruction. No refunds will be given for unused prescription items returned to the pharmacy for destruction.

Refund on Rapid Antigen Tests (RATs)
Due to the requirement for Blooms the Chemist to have chain of custody of a Rapid Antigen Test, we are unable to provide any refunds for these products outside of statutory consumer guarantees. This is because we are unable to sell RATs that have not been within the suppliers', or our custody, prior to sale.

CPAP Machines, Masks and Accessories returns
Due to the nature of these products, we are unable to provide a refund or return for change of mind on CPAP Machines, Masks and Accessories if the packaging has been opened.

If the product is faulty we will accept product returns with an exchange or refund.

Blooms The Chemist reserves the right not to offer a refund or exchange where the item fault is a result of misuse or neglect.

Click & Collect is easy enough. Simply shop online at our Blooms The Chemist website and collect your order from your local participating chemist. We have a few steps we recommend you should follow:

1. Check availability: Make sure the product you're after is available to be collected from your preferred store. You can do this by checking your suburb, postcode or using location tracking.
2. Checkout with Click & Collect: Add the products you want to your cart and check out by choosing Click & Collect instead of Shipping at the checkout.
3. Once you've placed your order, you will receive a confirmation email including details of your order.
4. Once the store has your order ready, you'll receive an email saying your order is ready for pickup.
5. Visit your local Blooms the Chemist and show your confirmation email for your Click & Collect order. If you can't find it, our team will ask to see a form of ID.

This depends on when you place your order. If you place your order before 2pm your order will be fulfilled with in 3 hours, Monday - Sunday and including Public Holidays, unless your pick up store is not open on a weekend day or a Public Holiday.

If your order was placed after 2pm, it will be fulfilled by 10am the next day.

If we can't fulfill your order within these timeframes, our team will be in touch with you to discuss next steps.

You have 14 days to pick up your Click & Collect order from your nominated Blooms The Chemist Pharmacy.

If you do not collect your order within the 14 days, your order will be cancelled and you will get a refund to your original payment method.

Please note that it may take five to seven business days for this amount to be returned to your original payment method.

You can't nominate anyone else to pick up your order for security reasons. We will only release orders to the person that purchased them.

You'll receive an email from our team saying that your Click & Collect order is ready for pickup. You can follow up on your order by calling the store where you placed your Click & Collect order.

All of our stores nationwide offer Click & Collect. You can find your local Blooms The Chemist store here.

When you visit your store to pick up your Click & Collect order please show the team your order confirmation email. If you no longer have this email the team will request to see a copy of identification.

No, all ordered items must have the same delivery method. You can choose between Click & Collect from one store location, or delivery to an address.

You will receive email updates on the status of your order. These are the stages your order will go through:

- Your order has been placed successfully and we’ve received your order details.
- Ready for pickup: Your order is prepared and is ready for Click & Collect.

If for any reason you do not receive the status update and you believe there may be problems with your order please contact us here.

Yes, Blooms The Chemist will price match any available product. Please find terms & conditions here.

If there is no stock available after placing an order, our team will let you know. The alternative options are:

Partial Cancellation: You can cancel the unavailable items from your order and proceed with the rest. Your payment will be adjusted accordingly to the new amount of products.

Cancel the entire order: The transaction for your order in your account will be reversed. You can place a new order without the unavailable product/s.

Yes. Please bring your product purchased via Click & Collect for return to your local Blooms The Chemist and our team will be happy to assist you.

All refunds will be processed according to our Returns Policy.

You can contact the store to request for them to cancel the order. Alternatively, please contact us here.

To claim My HealthReward points, you must have your My HealthRewards card scanned at the time of purchase.

Our friendly staff are also able to look up your account using your name, mobile or email address.

Please note that My HealthRewards points cannot be added at a later time.

Updating your account details is easy if you follow the steps below.

- Sign into your My HealthRewards account here, and click on the 'Settings' tab,

- Once you're in the 'Settings' tab, please click on the 'Personal details' section that's located to the left of the page.

- Change the details you'd like to change here.

You can also update your personal information in store.

Losing your card is always a pain. In order to get the process started for a new one, please email our Customer Service Team here. They'll arrange for a replacement card to be sent to the address you provide.

We're sorry to hear that. In order to get access, please email our Customer Service Team here. We will assist you as soon as possible.

Yes, you can. Just email our Customer Service Team here and attach a photo of your receipt of the items you bought in-store to your email so our team can add your points to your account.

We're sorry to hear your points weren't added to your account.

In order to fix this, please email our Customer Service Team here. Please remember to attach or provide the receipt details of your purchase.

We will compensate those points to your account as soon as we can.

Yes, you can. Our Customer Service Team can help you and you can reach out to them here.

Yes, you can. Our Customer Service Team can help you merge your cards and prevent you from losing your point balance. Please email them here.

You can reset your password by following the instructions below.

- Click on the 'Sign In' section on the top right hand of the Blooms The Chemist website.

- Click on 'Need help signing in?'

- Click on 'Forgot password?'

- Enter in your email address

Once you've completed this form, we'll send you an email that includes a link and simple instructions on how to reset your password.

Yes, you can. Our Customer Service Team can help you merge your two different accounts to prevent losing your points balance on your cards. Please email them here.

If our store can't find you in our system for My HealthRewards, please make sure you have an account with us.

If you don't, you can join My HealthRewards here.

If you do have an account with us, email our Customer Service Team here and they'll investigate the issue.

We're sorry to hear you're not getting points for your purchases. Please email our Customer Service team and provide details of your purchases. You can email them here.

Our Customer Service team is more than happy to help you find the Blooms Store you need. Simply email them here.

You can also head to your local Blooms the Chemist and ask our staff to look up your loyalty account using your name, mobile or email address.

We're sorry to see you go. You can cancel your My HealthRewards membership at the store who issued your Rewards card.

There are a range of Health Services available at Blooms The Chemist. They are:

- Blood Pressure Evaluation

- Blood Glucose Screening (Diabetes Monitoring)

- Cholesterol Screening

- Iron Screening

- Stroke Risk Assessment

- At- Home Sleep Apnoea Screening

- Healthy Mind Check-Up

You can find more information about each Health Servicesby clicking on the links.

The amount of My HealthRewards points depend on the type of Health Service you get. You can see how many points you get per Health Service below.

- Blood Pressure Evaluation - 5 points

- Blood Glucose Screening - 5 points

- Cholesterol Screening - 5 points

- Iron Screening - 5 points

- Stroke Risk Assessment - 5 points

- Sleep Apnoea Screening - 79 points

- Healthy Mind Check-Up - 5 points

Each Health Service has a maximum amount of times that My HealthRewards points can be earned in any 12 month period, which varies.

Blood Pressure Evaluation can be done by a customer 52 times, Blood Glucose Screening can be done by a customer 12 times, Cholesterol Screening and Iron Screening can be done by a customer 4 times in a year and Stroke Risk Assessments and Sleep Apnoea screenings can be done once a year.

A Health Service can help you find potential health conditions early and our Pharmacists can provide you with the information you need to speak to your doctor and develop an effective treatment plan.

We, at Blooms The Chemist, are aiming to build a future where everyone, everywhere, has access to good health and wellbeing, and making sure our Health Service are easily accessible is vital.

To see if the Health Service you're after is at your local Blooms The Chemist, please use our Store Finder.

You can book a Health Service here through our booking portal.

You do, but the amount you have to pay depends on the type of Health Service you're looking for.

Some tests, such as the blood pressure evaluation and the blood glucose screening are free. However, other Health Service, including an Iron Screening, may have a fee.

Please call your local Blooms The Chemist before booking for confirmation on prices.

A Blood Pressure Evaluation takes only 5 minutes and involves measuring the pressure of the blood on the walls of your arteries as your heart pumps blood around your body.

Blood Pressure evaluations are taken with a monitoring device, like a cuff, which gently tightens around your arm and will give our health care professionals the rating of your blood pressure.

Our health care professionals will then go what your reading means with you after the evaluation.

The Cholesterol Screening test is a simple 3 minute blood test that measures your 'total cholesterol', by taking a small blood sample taken from a finger prick which is then applied to a test strip inserted in a small device.

Your 'total cholesterol' is the amount of cholesterol that is found in your blood and if you have a high level of LDL-cholesterol (often called bad cholesterol), you have an increased risk of heart disease and stroke.

A Blood Glucose Screening measures the amount of glucose in your blood.

Glucose is a sugar in your blood that provides energy for your body, and the screening involves a small blood sample taken from a finger prick which is then applied to a test strip.

Our friendly team will go through your results with you.

A Sleep Apnoea test is taken in two parts: Our online sleep quiz and then an at-home sleep test.

The free online sleep quiz will help our team determine whether or not an at home test is needed, which will determine whether or not your snoring is a sign of something more serious, such as Obstructive Sleep Apnoea (OSA).

If you do an at-home sleep test, our team will explain how to use the device and how your results are tracked. After you've conducted the at-home sleep test test, it can take up to 10 days for our sleep specialists to get back your results, which our team will take you through at your follow-up appointment.

An Iron Screening is used to measure the amount of iron in your blood.

If you have low iron in your blood, this can lead to fatigue, breathlessness or headaches.

Iron Screenings are taken by getting a small blood sample from your fingertip and apply it to the test strip, where our pharmacists will discuss your results with you.

A Healthy Mind Checkup is a private conversation between yourself and your local Blooms The Chemist Pharmacist or a trained mental health first aid pharmacy team member.

The consultation takes 30 minutes, and the team will develop an early intervention plan that involves strategies that can assist you in times of stress.

A Stroke Risk Assessment is a 10 minute conversation with your local Blooms The Chemist pharmacist, where they assess the risk of stroke.

Your pharmacist will take your blood pressure and ask a range of lifestyle questions, your family history and more.

Please note that not every Blooms The Chemist will offer every type of vaccination, so please check that your local Blooms The Chemist pharmacy offers the vaccination you need before making a booking.

You can explore our range of vaccinations here.

All Blooms the Chemist Pharmacist administered vaccines are available in-store through our booking portal.

Please select the immunisation service needed available under the immunisation and vaccination selection tab.

This will lead to selecting the location and choosing the time slot available on that day. For more information, please contact your local Blooms the Chemist Pharmacist.

No, they don't. To see if your local Blooms The Chemist offers the vaccination you need, please check our Store Locator page now.

Yes, our friendly and knowledgeable Blooms the Chemist pharmacists are always available. Find your local Blooms the Chemist store here.

We can only dispense medications based on the original prescription, either paper-based script or e-script. Please contact your local Blooms the Chemist pharmacist here for more information.

When ordering online, only one supply at the time is permitted. This is in line with the Pharmacy Board of Australia policing.

Yes, we can. This is the best way to simplify the ordering process and keep track of your remaining prescriptions. Please let our friendly staff members at your local Blooms The Chemist that you would like to set this up.

Prescription pricing may differ depending on the medication prescribed and on the patient PBS subsidy arrangements. Depending on the the type of healthcare card you have, there are different levels under Pharmaceutical Benefit Scheme (PBS):

Level one: General Patients. This is where you have a Medicare Card but no other health care benefits (this means that patients do not have a other concession card or pensioner card). From 1st of January 2023 and if you're under this category, you'll be charged up to $30 per each dispensed medicine.

Level two: Concession Patients. If you're on this level, you have either a Pensioner Concession Card, Commonwealth Seniors Healthcare Card, a general Healthcare Card, a Veteran’s Affairs Card or a Safety Net Concession card, in addition to your Medicare Card. People on this level will pay $ 7.30 for any dispensed medication.

Level three: Safety Net Patients. This is when you've spent $ 262.80 on your subsidised dispensed medication during the year and will be issued a Safety Net card. This means you'll be able to receive dispensed at a Safety Net pricing for the remainder of the year.

It's important to remember that you can be charged more if you decide to pick a premium brand. At Blooms The Chemist, we have Every Day Low Prices on thousands of products available across our stores and online.

For any online orders, only one prescription medication can be supplied.

Unfortunately, all medications ordered online cannot be return as storage conditions cannot be guaranteed.

No. Unless your doctor has endorsed your script with "Regulation 24" or has written the prescription for the increased quantity, we are unable to supply increased amounts.

No, self-prescribing is prohibited in Australia and therefore we are unable to process these orders.

No, all orders for medications under this Schedule needs to be fulfilled in store. Please contact your local Blooms the Chemist here before completing your order online.

We've been serving local communities across Australia for over 40 years.

We currently have over 110 stores nationwide and are looking to expand.

We're so glad you want to join our network! You can find more information about joining us here.

Great question! We're excited you want to be part of our team. You can find more information on joining Blooms The Chemist by emailing our Careers Team here.

Each of our stores support their local community in a variety of ways, whether they're hosting bake sales to raise money or creating a friendly environment where community members feel heard about their health concerns.

Most of our friendly pharmacists know their customers by name.

We support the Make-A-Wish Foundation, the Gidget Foundation and The Butterfly Tree Charity.

Yes, you can return your blister packs for free.

However, there are a few things to keep in mind before heading to your local Blooms The Chemist, which are:

• This service is available in select Blooms The Chemist pharmacies nationwide
• All returned blister packs must be free of medication before returning

Want to see if your local Blooms The Chemist offers this service? Find your local store here and call for more information.